LIMITED RESIDENTIAL AND LIGHT COMMERCIAL FLOORING WARRANTIES 

Who is Covered Under these Limited Residential Flooring Warranties?

All warranties under this Limited Warranty are given only to the original consumer/purchaser of the flooring.

Warranties are not transferable. The flooring must be paid in full. Retain your original

receipt as proof of purchase. No installer, retailer, distributor, agent or employee has the

right to modify the obligations, limitations, disclaimers or exclusions of this Limited Warranty. 

Responsibilities of the Consumer and Installer

      • Retain your original receipt as proof and date of purchase.

      • Verify that the product delivered is the product ordered in the correct quantities and that it is not damaged.

      • Ensure proper site conditions exist prior to, during and after installation of flooring according to NWFA and NOFMA

        standards. This will include the proper procedures for radiant heated subfloors.

      • Ensure all manufacturer installation instructions are followed.

      • Inspect and approve the floor layout before permanent installation of product. If the floor does not meet the  

       consumer/installer expectations,do not install the floor. Return the cartons to the dealer for replacement or

        refund. Accepting or rejecting the flooring must be on the full shipment quantity only and not carton-by-­carton

        or board-by-board. The returned materials must be in re-sellable condition.

      • Maintain the floor according to manufacturer and industry standards. 

Responsibility of the Distributor

If a breach of the Limited Residential Flooring Warranties is proven, the distributor’s sole and exclusive responsibility 

is, at the option of the distributor,to:

      • Recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar color, pattern, and quality),

        for either the repair of the defective area or the replacement of the floor at our option.

      • In the unlikely event we are unable to correct the problem after a reasonable number of attempts we will refund

        a pro-­‐rated portion of the purchase price for the affected faulty areas of the floor.

      • If your floor was professionally installed, we may at our sole discretion agree to pay reasonable labor costs for direct

        repairs or replacement. Labor costs will not include the removal or replacement of cabinets, furniture, fixtures, 

        appliances, floor coverings, drywall, wallpaper, paint or other product not supplied by this manufacturer.

These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We reserve the  right to verify any claims or defect by inspection and have samples removed for technical  analysis.  In any case, no claim is authorized until written documentation is provided by the distributor to the retailer, consumer or installer that

defines the remediation procedure. The distributor and retailer are not liable for loss of use or any other incidental or

consequential cost, expenses or damage  incurred by the purchaser or any other persons.